Ordering info

   
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Online Order Form
 

Subjects:

Online Order
Order by Phone
Order by Fax
Order by Mail
Prices
Method of Payment
Foreign Orders
Shipping
Damaged Shipment
Total Satisfaction Guarantee
Repair, Service and Warranty
Product description
Legal Disclaimer

 

Online Order

Take advantage of the convenience of secure online ordering from this web site. It is the fastest way to place your order! For details click here.

New! visit our new online store at: icare-icarus.com

Order by Phone

Call us at (450) 449-9094 between 11:00 am and 6:00 pm (EST) Tuesday through Friday. Phone orders can be paid by Visa or MasterCard. Shipping and handling charges will be quoted and added to your merchandise total. An online version of our ORDER FORM is available for printing from your browser.

Order by Fax

Include your name, address, daytime phone number, credit card number, expiration date, and name of card holder if different. List all items individually by product number and description. Fax the completed order form to (450) 449-9094. Phone orders can only be paid by Visa for the moment. Shipping and handling charges will be quoted and added to your merchandise total.

Order by Mail

Include your name, address, daytime phone number and, if paying with a credit card, the card number, expiration date, and name of card holder if different. Payment for mail orders must be check, money order or credit card (Visa only). Please let us quote you the right shipping and handling charge. Mail the order to:

ICARE/ICARUS
890 ch. d'Anjou, unit #1
Boucherville, Qc,
J4B 5E4, Canada

An online version of our ORDER FORM is available for printing from your browser.

Prices

Minimum order is $5.00 for orders paid with a check or money order, $10.00 for credit cards. Due to fluctuations in exchange rates and other factors beyond our control all prices are indicative and subject to change without notice. Quotes are valid for 30 days after issuing date. Canadian customer: E-mail us to get your quote in Canadian founds.

Method of Payment

Purchases by credit card (Visa and MasterCard), money order or checks (U.S. funds in the form of a draft drawn on a U.S. bank or International U.S. postal money order). Also available: Paypal for payment for US and International orders (no credit card payment through Paypal, unless you are ready to pay their 6% credit card processing fee!)), request a quote and/or payment request, by providing your Paypal address. For large orders we suggest a bank transfer, we will supply information at order date.

Foreign Orders

All payments for foreign orders must be made by credit card or U.S. funds in the form of a draft drawn on a U.S. bank, U.S. international postal money order or by bank transfer to our account. Foreign checks (other the US) incur a substantial processing fee and will be returned. Ask for a quote on shipping and handling charges.

Shipping

We will do our best to ship your order within the next two days we receive it. There are times, however, that certain items are temporarily unavailable, and we will let you know when we expect to be able to deliver at our best knowledge. We are not always on control, in particular with imported kits where delays may vary a lot from time to time. Shipping cost will depend on size of box and where it goes (inquiry prior to order). Normal shipping method is priority mail insured (Airmail). We also ship UPS and FedEx if required or requested. Shipping cost may be quoted at time of order.
Minimum S+H charge is 8.75U$.

Damaged Shipment

All of our shipments are insured. If you receive a shipment that is damaged, save all packing materials, contact your post office or the according carrier immediately to set the insurance claim in process, then call us. When you contact us, we will proceed the claim with the according carrier and we will arrange for replacement of damaged materials. Do not return damaged items directly to ICARE/ICARUS! If you do, you may void the insurance and then you will be responsible for the value of the damaged items.

Total Satisfaction Guarantee

We unconditionally guarantee all of our catalogue items for a period of 30 days from date of shipment. Did you receive merchandise that: was defective (DAO, damage during use are excluded), wasn't what you expected, you changed your mind about or you would like to exchange for something else, contact us immediately and we will give you a return authorization and modality. We will replace the defective item at no cost to you, except shipping. For non-defective merchandise, you will be responsible for all shipping fees (always insure your shipment), and you may be charged for original shipping and packing plus a 10% restocking fee. Also merchandise must be returned in unused and undamaged condition to get your refund. We will accept no returns without prior authorization. Merchandise bought from our clearance sale or damaged items section will be made as a final sale, without guarantee  and no return will be accepted. A refund or credit will be offered for products returned within 30 days of shipment. Returns after 30 days will be for credit only. For any return please use this form: Service-RMA form.

Repair, Service, Warranty

All our products will follow the manufacturers warranty policy, so refer to the respective manufacturer for their warranty terms.
If you need a product to be repaired, serviced  or replaced, please use this form to return the product to us: Service-RMA form.
We handle repairs for following products: Schulze, Orbit electronic, Plettenberg, Model Motors, Kontronik, MGM Compro, MPJet, Mega, and more..

Your complete satisfaction is extremely important to us as we know our business depends on it. Only when you are happy will you tell others about our business, something we greatly appreciate. Please call us or drop us a note if there is anything else we can do to assist you.

Product Description

icare-rc.com attempts to be as accurate as possible. However, icare-rc.com does not warrant that product descriptions or other content of any icare-rc.com Service is accurate, complete, reliable, current, or error-free. If a product offered by icare-rc.com itself is not as described, your sole remedy is to return it in unused condition.

LEGAL DISCLAIMER

Although we try hard to keep the information accurate, we are NOT responsible for any errors or misprint that occurs and we are NOT responsible for ANY damage or liability that result from the use (or misuse) of the information.

ICARE shall not be responsible for bodily or property damage incurred by proper or improper use of the products listed in this web site. Any damages or liability are the sole civil and/or criminal responsibility of the end user.

   
 

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